Return & Refund POlicy
We are doing our best to ensure everyhing goes right with your order, but in case you notice a problem here is the returns policy who applies to Holy Nuts (ABN 74 924 528 789) (“we, “our”, “us”) products.
Please read it before any purchase.
Thanks!
1 - AuthOrisatiOn
BEFORE returning any prOduct tO us yOu must cOntact us. Please check Our Other pOlicies belOw.
2 - Change Of mind
We do not allow refunds or exchanges for change of mind. We only provide refunds or exchanges for defective or damaged products.
3 - Defects
You must immediately contact us to let us know if you have received a defective or damaged product.
If a product has a defect, we may offer you a replacement or a refund at our discretion.
If the product has a major defect, you are entitled, within 7 days of the product being delivered to you, to:
● to reject the goods and receive a refund; or
● reject the goods and receive an identical replacement.
4 - RepOrting a defective prOduct
If your products are faulty or not as described, you will always be entitled to a refund.
Please contact us directly via holynuts.byron@gmail.com)to report a product defect within 7 days after your parcel has been delivered.
You must supply us with:
● a detailed description of the problem with photos; and
● your order number.
We will determine how best to resolve your problem with minimum inconvenience to you.
5. Eligibility fOr a refund
5.1 Damaged prOducts during shipment
You are responsible to check that you receive the products in good conditions upon delivery.
If the product is found damaged upon delivery, you should within 7 days inform our support team at holynuts.byron@gmail.com.
If after contacting us, we determine that your product is defective or damaged from our end, we will refund you the cost of your product and your shipping fees.
You must supply us with your order number for proof of purchase.
Returns that are damaged by you or your negligence may not be accepted and may be sent back to you and/or a refund refused.
5.2 PrOduct cOndition & tax invOice
To be eligible for a return, your item must be unused, in the same condition that you received it. It must also be in the original packaging with label attached with the original tax invoice.
5.3 Time frame tO return prOducts
You must inform us within 7 days of the product being delivered to you that the product is defective or damaged.
Please contact us via email : holynuts.byron@gmail.com.
5.4 Sale items
You cannot return a sale item to us unless it is defective.
6. Exchanges
You will only be eligible for an exchange if your product is defective.
If you choose to exchange your product instead of receiving a refund, you must notify us immediately at holynuts.byron@gmail.com.
7. Gift cards
If you used a gift card to make your purchase, you will receive a gift credit for the value of your return.
Once we have received your product, a gift certificate will be mailed to you within 15 working days.
8. How tO return a defective prOduct
If you would like a refund, you should always contact us first at holynuts.byron@gmail.com.
If after contacting us, we determine that the product is defective and needs to be replaced or returned, we will pay for the shipping costs.
When a refund is given, the return product becomes our property.
9. HOw we handle yOur returned items
Once we receive and inspect your return, we will send you an email to notify you of the outcome of our inspection.
We will also notify you if we approve or reject your refund.
If approved, your refund will be processed, and a credit will be applied to your card or original payment method.
Your refund may take up to 7 working days to clear in your bank account.
10. delays with refunds
Some delays can be caused by your financial institution. Refunds through Wix payments can take up to 3-5 business days to reach your credit card/bank account
If your refund has not been processed within 7 working days and you have checked with your financial institution, you may contact us at holynuts.byron@gmail.com.
11 - Unclaimed Orders
It is the customer’s responsibility to follow tracking advice and be present when the order is being delivered.
Regardless of the postal service, deliveries will always be attempted at least once.
If undeliverable, it will then be taken to the local post office or relevant postal center until claimed.
If a customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however we can re-send the order if the customer is willing to cover additional postage costs.
Last updated on 25th of October 2019.